FAQ

Frequently Asked Questions

Where does Home-Tonic ship?

We ship to select destinations. Available shipping options depend on your address and will be shown at checkout. We do not currently offer shipping to every country.

How long does order processing take?

Please allow 3–7 business days for order processing before dispatch. Orders placed on weekends or public holidays begin processing on the next business day.

How long does delivery take?

After dispatch, standard domestic delivery typically takes 5–10 business days. Eligible international deliveries generally take 14–30 business days after dispatch. These are estimates; carrier conditions, customs, holidays, and your location can affect delivery time. See our Shipping Policy for details.

How much does shipping cost?

Shipping charges and available services are shown at checkout before you place your order. Home-Tonic currently advertises free shipping on orders over $49.99; eligibility can depend on destination and order details, so please confirm the offer at checkout.

How can I track my order?

When your order ships, we send tracking information to the email address used at checkout. You can also use the Track Your Order link on our website. Tracking updates may take some time to appear after dispatch.

Which payment methods can I use?

Available payment methods are displayed at checkout and may vary by destination. Checkout uses SSL encryption. Please review our Payment Policy for more information.

Can I return an item?

Most items may be eligible for a return request within 30 days of the original purchase date. Items generally need to be unused and in resellable condition with original packaging and included accessories. Please contact us before sending anything back and read our Refund Policy for eligibility and instructions.

Can I change or cancel an order?

If you need to change or cancel an order, contact us as soon as possible with your order number. We cannot modify or reroute an order after it has been dispatched, and changes before dispatch are not guaranteed.

How can I contact customer support?

Email cs@home-tonic.com and include your order number if your question is about an order. Our website lists live chat hours as Monday–Sunday, 8:00 AM–4:00 PM Pacific Time.